Returns Handling

Returns handled.
Inventory recovered.

We receive, inspect, photograph, and restock returned units — or dispose of them based on your rules. Every return is tracked in your WMS portal in real time, so you always know what came back and what's still sellable.

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What most brands are dealing with
📮
Returns going to the wrong address — customers sending items back to your home, your supplier, or nowhere at all.
🔍
No inspection process — returned units get restocked without being checked, mixing damaged and sellable inventory.
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Lost inventory value — sellable returns sitting unprocessed for weeks, or disposed of without authorization.
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No visibility — you find out about returns when your inventory count is wrong, not when the unit arrives.
The Process

Every return follows the same rigorous process.

No returned unit gets lost, missed, or restocked without going through each step. Your pre-set instructions govern what happens at every decision point.

1
Return arrives at our warehouse

The returned unit is received and logged into the WMS immediately upon arrival — timestamped, photographed at intake, and matched to the original order where possible. Your inventory portal updates in real time.

CAD 1.00/unit Real-time WMS update All 3 locations
2
Inspection — exterior check + photos

Every return gets an exterior box inspection with two photos documenting condition — packaging integrity, visible damage, and label state. Photos are uploaded to your account for review. Interior inspection (opening packaging to check the product itself) is available on request at an additional fee.

CAD 2.00/unit exterior 2 photos per unit Interior quoted on request
3
Decision point — your rules, your call

Based on your pre-set instructions, each inspected unit goes one of three routes: restocked to a standard sellable location, quarantined pending your review, or flagged for disposal. You set the rules once during onboarding — we execute every time.

Restock Quarantine Dispose
4
Re-shelving — inventory back in stock

Units approved for restocking are moved to a standard warehouse location and immediately available for future orders. Your live inventory count reflects the addition as soon as re-shelving is complete.

CAD 1.00/unit Inventory count updated live
5
Disposal — handled cleanly if needed

Units that can't be restocked are disposed of at CAD 0.30/kg (minimum CAD 10.00 per occurrence). We document disposal and update your inventory count accordingly. Unclaimed returns that aren't retrieved within 15 days are automatically disposed of — no mystery units accumulating in the warehouse.

CAD 0.30/kg disposal 15-day claim window Min CAD 10.00
Return Outcomes

Four paths. Your rules govern all of them.

You set your return handling instructions once during onboarding. We follow them consistently for every unit — no manual decisions required from your side.

✅
Restock

Unit passes inspection. Re-shelved to standard inventory location and immediately available for fulfillment.

🔒
Quarantine

Unit requires your review before a decision is made. Held separately, flagged in your WMS portal for you to action.

🗑️
Dispose

Unit is damaged or unsellable. Disposed of at weight-based rate. Documented and removed from your inventory count.

⏱️
Unclaimed

Return arrives without a match. 15-day claim window for you to retrieve or instruct. Auto-disposed after day 15 at CAD 2.00/unit.

All return decisions are logged, timestamped, and visible in your WMS portal — full audit trail, no black boxes.
Pricing

Simple per-unit pricing.
No hidden fees.

Returns are billed per service, per unit — you only pay for what actually happens to each return. Nothing is bundled, nothing is ambiguous.

📥
Receiving

Per-unit fee on arrival. Covers intake logging, photography, and WMS entry.

Per unit
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Inspection

Exterior check with 2 photos per unit. Interior inspection (open box) quoted separately.

Per unit
📦
Re-shelving

Processing approved units back to standard inventory location. Count updated live.

Per unit
🗑️
Disposal

Weight-based disposal fee for unsellable units. Documented and removed from inventory.

Per kg · minimum applies
⏱️
Unclaimed Returns

15-day claim window. Units not actioned are auto-disposed after day 15.

Per unit
🏷️
Label Creation

Manual return label generation when required. Most clients manage their own return labels.

Per shipment
Transparent pricing, no bundling. Every returns service is billed as a separate line item on your monthly invoice — you can see exactly what happened to every unit and what it cost. For exact rates, visit our full rate card or request a quote and we'll walk you through what your typical return would cost based on your product category.
FAQ

Common questions about returns handling.

Yes. You'll update your store's return address to the SuperK warehouse address for whichever location(s) you're using. We'll provide the exact address during onboarding. If you use multiple warehouses, we'll advise on the best return routing based on your customer geography.
Returns are received and logged the same day they arrive. Inspection and re-shelving typically complete within 1–2 business days. Your WMS portal reflects each step in real time — you'll see the return arrive before we've even finished processing it.
It gets logged as an unmatched return and held in quarantine. You'll see it in your portal and can instruct us on what to do — refuse and return to sender, dispose, or hold for your review. We don't make disposal decisions on mystery items without your authorization.
Yes. Return handling rules can be configured at the SKU level — so a low-value item might go straight to disposal while a high-value item gets held for your review. Set your rules once during onboarding and we apply them automatically for every return.
We can generate return labels on request at CAD 2.50 per shipment. Most clients manage their own return label process through their Shopify store or returns portal and we simply receive whatever arrives. Contact us to discuss more integrated options if needed.
Get Started
Stop losing money on returns.

Tell us your return volume, product category, and current process. We'll show you exactly what SuperK's returns handling costs versus what you're spending now — and what sellable inventory you're leaving on the table.

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